Choose an administration scope and response time. Basic help with a purchased license does not replace infrastructure support.
| Plan | Scope | Response | Monthly price |
|---|---|---|---|
| Basic | Activation, licensing questions, vendor escalation | 1 business day | Free |
| Standard | M365 or Kerio, users, backups, renewals, reporting, 8 hours | P1: 2 h; P2: 4 h | From 90,000 ₸ |
| Business | Standard + on-premises servers, quarterly recovery test, 16 hours | P1: 1 h; P2: 2 h | From 180,000 ₸ |
| Custom | Scope, hours and SLA by specification | By contract | On request |
VAT exempt.
Priorities
P1: a company-wide service outage. P2: a staff group is affected. P3: one user is affected. P4: advice or planned work. General service targets are P1 recovery in 8 working hours, P2 in 2 working days and P3 in 5 working days, subject to assessment and contract. P3 response is 4 hours; P4 is 1 business day. Response means work starts; it does not guarantee resolution.
Weekdays 09:00–18:00 Almaty time. 24/7 P1 is an optional extra. Licenses, parts and projects outside the specification are excluded. Minimum term is 3 months; termination notice is 30 days. The signed contract establishes the final obligations.
Questions and answers
Are licenses included?
Licenses are quoted separately. The quote states engineering price, counting unit and minimum scope.
What does response time mean?
It means processing has started. Recovery depends on the cause, access and third-party provider; contractual obligations are recorded in the agreement.
Can we request an individual scope?
Yes. Specify systems, users, preferred hours and coverage. We agree the specification, acceptance procedure and additional-work pricing.
How is payment arranged?
By invoice in tenge after agreeing the quote. VAT treatment and closing documents are confirmed at contracting. The website has no online payment.